HomeInsightsISPA responds to telecoms sector’s agreement with Government to provide cost of living support to customers struggling with bills


In response to the telecoms sector’s agreement to provide cost of living support following a meeting with the Government (see here), ISPA notes that the broadband sector is currently undergoing a significant investment cycle with more than £35 billion of funding being committed to fibre rollout, and the highly competitive market is offering uncapped packages at low prices. ISPA says that while broadband only makes up a small percentage of household spend and prices have not been subject to the significant rises seen across gas and electricity, its members recognise the specific pressure of the cost-of-living crisis. Social tariffs are now offered by a range of providers and are available to every eligible household across the UK. ISPA members also offer more tailored support to customers who are struggling.

ISPA says that the meeting with the Government was “a welcome opportunity to discuss the support that is already provided in the market but also to see what more can be done, including more prominent promotion of social tariffs and support offers”. ISPA says that government support will be needed to raise awareness, but that its members also suggested that the Government could offer further support by reviewing VAT: broadband is currently taxed at 20%, the same as luxury goods.

Commenting on the meeting, ISPA Chair Andrew Glover said: “The telecoms sector knows that people are facing real challenges with the cost-of-living crisis. Our members are determined to do what they can to help their customers through this period and, together with government, we will work to raise greater awareness of the support available. These commitments, along with the social tariffs that are available from many members, will hopefully help people in need at this challenging time. We encourage customers who are struggling with their bills to reach out to their broadband provider to get help.” To read ISPA’s news release in full, click here.