| What | How will it be implemented? | Current status | Implementation date |
| Introduction of non-statutory ombudsman to tackle consumer complaints about social responsibility failings, with the power to order redress from operators | Voluntary initially, though if ineffective the government will legislate to create a statutory ombudsman | The process for appointment was expected to commence in spring/summer 2023 with the intention that the ombudsman would be managing complaints within a year. However, no update had been published as of May 2025 | TBC |
Home ›